Enterprise Terms of Service

Definitions

• "Services" means anti-piracy monitoring, investigation, takedown, and threat intelligence services provided under an applicable Order Form or Statement of Work ("SOW").
• "Takedown Operation" means the process of identifying, verifying, and requesting the removal or disabling of allegedly infringing content, listings, or domains.
• "Confidential Information" has the meaning given in Section 06.
• "Case" means a discrete instance of suspected infringement submitted or identified for action under the Services.

Scope of Services — Anti-Piracy Takedown Operations

SecurVector provides the following categories of Services, as further specified in the applicable SOW:

• Monitoring & Detection — automated and analyst-driven scanning of websites, marketplaces, streaming platforms, and file-sharing networks for Client's protected content or marks.
• Verification — analyst review to confirm suspected infringement prior to enforcement action, minimizing false positives.
• Takedown Operations — issuance of takedown notices (including DMCA and EU equivalents) to hosting providers, registrars, CDNs, marketplaces, and platforms, and follow-up escalation where an initial notice is not actioned.
• Threat Intelligence — reporting on infringement patterns, repeat-infringer networks, and emerging distribution channels relevant to Client's assets.
• Reporting — periodic case reports and dashboard access reflecting cases opened, actioned, and resolved.

SecurVector acts on Client's instructions and existing legal rights; SecurVector does not provide legal advice, and nothing in the Services constitutes legal representation of Client.

Client Obligations

• Provide accurate ownership and rights information sufficient to support enforcement action
• Submit case information (including via the audit intake process) truthfully and in good faith
• Promptly review and respond to escalations requiring Client input or legal sign-off
• Maintain the confidentiality of portal credentials and notify SecurVector of any suspected compromise
• Comply with applicable law in its use of the Services and any evidence provided by SecurVector

SecurVector is not liable for delays or enforcement failures caused by inaccurate, incomplete, or untimely information provided by Client.

SLA Guarantees

Unless a different tier is specified in the applicable Order Form, the following service levels apply to Standard Enterprise engagements:

If SecurVector fails to meet an applicable SLA metric in a given calendar month due to causes within its reasonable control, Client's sole and exclusive remedy is a service credit as set out in the SOW, unless the SOW expressly provides otherwise. SLA targets exclude delays attributable to Client, third-party hosts/platforms, or events described in Section 12 (Force Majeure).

Fees & Payment

Fees are as set out in the applicable Order Form and are invoiced in advance (subscription/retainer components) or in arrears (case-based/usage components), as specified. Invoices are payable within 30 days of the invoice date, in the currency stated, exclusive of VAT and applicable withholding taxes. Undisputed amounts unpaid after the due date accrue statutory interest under Dutch commercial law (Book 6, Section 119a Dutch Civil Code) and may result in suspension of Services after written notice.

Confidentiality (NDA Standards)

Each party may disclose Confidential Information to the other in connection with the Services. "Confidential Information" includes case data, evidence, methodologies, pricing, and any information reasonably understood to be confidential given its nature or the circumstances of disclosure.

• The receiving party will use Confidential Information solely to perform its obligations under these Terms
• Confidential Information will be protected using at least the same degree of care the receiving party uses for its own confidential information, and no less than a reasonable standard of care
• Disclosure is limited to employees, contractors, and sub-processors with a need to know, bound by confidentiality obligations at least as protective as those in this Section
• These obligations survive termination of the engagement for a period of five (5) years, except for trade secrets and case evidence subject to ongoing legal proceedings, which remain protected for as long as they retain confidential status
• Disclosure required by law or binding order is permitted, provided the disclosing party gives prompt notice where legally permissible

Where Client requires a mutual non-disclosure agreement on its own template prior to engagement, SecurVector will execute one; in the event of conflict between such an NDA and this Section for the duration of the Services, the more protective confidentiality terms shall apply to case and evidence data.

Intellectual Property

Client retains all rights in its trademarks, copyrighted works, and other protected assets. Nothing in these Terms transfers any Client IP to SecurVector. SecurVector retains all rights in its methodologies, software, detection systems, and reporting templates, and grants Client a non-exclusive license to use case reports and evidence for Client's internal enforcement and legal purposes.

Limitation of Liability

To the maximum extent permitted by applicable law, SecurVector's total aggregate liability arising out of or related to the Services shall not exceed the total fees paid by Client under the applicable Order Form in the twelve (12) months preceding the event giving rise to the claim. Neither party shall be liable for indirect, incidental, special, or consequential damages, including loss of revenue or loss of goodwill, even if advised of the possibility of such damages.

This limitation does not apply to liability arising from gross negligence, wilful misconduct, breach of confidentiality obligations, or death or personal injury, to the extent such exclusion is not permitted under mandatory Dutch or EU law.

Indemnification

Client agrees to indemnify and hold SecurVector harmless from third-party claims arising from: (i) inaccurate rights or ownership information provided by Client; (ii) Client's misuse of case evidence or reports; or (iii) Client's breach of these Terms. SecurVector agrees to indemnify Client for third-party claims arising from SecurVector's gross negligence or wilful misconduct in performing the Services, subject to the limitations in Section 08.

Term & Termination

These Terms remain in effect for the duration of the applicable Order Form or SOW, and renew as specified therein. Either party may terminate for the other's uncured material breach following thirty (30) days' written notice, or immediately in the event of the other party's insolvency. Client may terminate for convenience subject to the notice period specified in the applicable Order Form; fees for Services rendered up to the termination date remain payable. Sections 06 (Confidentiality), 07 (IP), 08 (Liability), 09 (Indemnification), and 11 (Jurisdiction) survive termination.

Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the laws of the Netherlands, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

The parties submit to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands, save that SecurVector may seek interim or injunctive relief in any jurisdiction where necessary to protect Confidential Information or IP rights.

Miscellaneous

• Force Majeure — Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including outages of third-party hosts/platforms, denial-of-service attacks against Client or SecurVector infrastructure, natural disasters, or acts of government.
• Assignment — Neither party may assign these Terms without the other's prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets.
• Entire Agreement — These Terms, together with any Order Form, SOW, and DPA, constitute the entire agreement between the parties regarding the Services.
• Severability — If any provision is held unenforceable, the remaining provisions continue in full force and effect.
• Amendments — SecurVector may update these Terms with 30 days' notice for changes not materially adverse to Client; material adverse changes require Client's written consent for existing engagements.

Contact

Questions about these Terms, an active engagement, or an SLA matter should be directed to: